Your privacy and data security are our top priorities. Learn how we collect, use, and protect your information.
VoiceTality ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice agent platform and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions.
When you create an account, we collect information such as your name, email address, and contact details. For voice agents, we may collect voice recordings and conversation transcripts to provide and improve our services.
We collect information about how you use our platform, including API calls, feature usage, and performance metrics to enhance your experience and optimize our services.
We automatically collect certain technical information including IP addresses, browser type, device information, and operating system to ensure platform security and functionality.
We use your information to provide, maintain, and improve our voice agent platform, including processing voice interactions and generating AI responses.
We may use your contact information to send you service-related notifications, updates, and support communications.
We analyze usage patterns and feedback to enhance our AI models, improve accuracy, and develop new features for the platform.
All data transmission is encrypted using industry-standard TLS encryption. Voice data and personal information are encrypted both in transit and at rest.
We implement strict access controls and authentication measures to ensure only authorized personnel can access your data for legitimate business purposes.
Voice recordings are retained only as long as necessary to provide services and improve AI models, with automatic deletion policies in place for different data types.
We may share data with trusted third-party service providers who assist in platform operation, including cloud hosting, analytics, and AI processing services.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users.
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting our support team.
You can request deletion of your personal data and voice recordings. Some data may be retained for legal or operational purposes as outlined in our retention policy.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
For EU residents, we comply with GDPR requirements and ensure adequate protection levels for international data transfers through approved mechanisms.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes through email or platform notifications.
Continued use of our services after policy changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically for the latest information.
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
privacy@voicetality.com